Avatech Solutions

BUSINESS MANAGER, NATIONAL SUPPORT CENTER

OVERVIEW

As National Support Center Business Manager, Todd maintains responsibilities to both internal staff and customers. In addition to overseeing the daily activities of support center employees, he manages the client experience, helping to ensure their satisfaction and efficient resolution to their technical issues. Todd also collaborates with Application Engineers to procure additional resources for the NSC when needed, and he also assists sales with custom support contract content

YEARS OF EXPERIENCE

15 +

PROFESSIONAL HISTORY

I began my career as manufacturing designer in 1993 for aerial truck mfg company and worked my way up to engineering manager. Started at Avatech in 2001 as a support technician where I served as a General AutoCAD Support Specialist in the National Support Center. My primary responsibility was to support the core AutoCAD products and to provide support for network solutions. I also assisted in supporting all of the Autodesk products in networking and core functionality situations. I was quickly promoted to managing the NSC. I am responsible for developing business plans for the NSC and managing the technical staff.

CERTIFICATIONS

• Inventor, PSE
• AutoCAD – PSE
• Data Management – PSE
• AutoCAD Architecture – PSE
• Microsoft Certified Systems Engineer (MCSE) – 2000